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Vol.11, No.2, 215 ~ 227, 2008
Title
Measuring user`s emotions while using a cellular phone
 
Abstract
The previous research suggested a self-report questionnaire-type scale to measure a user`s emotions naturally expressed while using a product. Using the scale, this research measured their emotions expressed while users use cellular phones naturally for a certain time without setting tasks. The results suggest that the cellular phone of high usability lead to higher `Satisfaction in Usability` and lower `Uncomfortableness` than the cellular phone with usability flaws. On the other hand the cellular phone with usability flaws lead to higher `Uncomfortableness` and lower `Satisfaction in Usability` but higher in other representative emotions such as `Aesthetics`, `Novelty`, `Pleasure`, and `Excellence` than the other cellular phone. It can be insufficient to define the correlation between the product usability and the user`s emotions based on the results of this research: however, the correlation between these two factors will be discovered in more detail by analyzing the changes of the user`s emotions according to the length of time of using cellular phone.
Key Words
사용자 감성측정, 자기-보고 질문지형 척도, 휴대폰, 사용성, 감성, measuring user`s emotions, self-report questionnaire-type scale, cellular phone, usability, emotion
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